FAQ's
How can we help you?
General information about the store
Dates, times and commitment for Médecins du Monde.
When is the store open?
The Speedons 2025 store is open from Thursday, February 27 to Sunday, March 2, 2025. It will close at the end of the last marathons.
Orders and delivery
Deadlines, tracking, and international delivery explained.
What are the delivery times?
As orders are pre-orders, they will be shipped starting March 18, 2025. You will receive a confirmation email when they are shipped.
How will my order be sent?
All your items will be grouped into one package to optimize shipping.
Orders will be shipped via tracked parcel, allowing you to track your delivery in real time.
Important: Collector t-shirts are sent separately.
Is it possible to deliver internationally?
Yes, we ship to most countries . However, taxes and customs fees may apply depending on the destination.
Are there any additional charges for international shipping?
Customs fees or local taxes may apply depending on the rules of your country. These are the responsibility of the customer.
Where can I find information on customs fees?
Please consult your local customs office for details on any charges that may apply.
Some examples:
- Japan : There is no customs duty on clothing. Consumption tax is 10% and is applied to the total value including shipping costs.
- Switzerland : Switzerland charges a VAT of 7.7% on the total value of the shipment, including shipping costs. There may be an administrative fee depending on the shipping method.
- United States : Generally, there are no taxes or duties for items under $800. However, a handling fee or administrative charge may be applied by the shipping company.
- Canada : Canada applies sales taxes ranging from 5% to 15%, depending on the province. Administrative fees may also be applied when clearing customs.
This information is for information purposes only and may vary depending on current regulations. We recommend that you contact the postal service or transport company for more accurate and up-to-date information.
How to change the delivery location?
The shipping address cannot be changed directly online, so please check it carefully before finalizing your order. If you need to change the address before shipping, please contact our support. Please note: country changes are not possible.
Products and pre-orders
Sizes, exclusives and cancellation options.
Can I buy all the products visible on the streams online?
No, some products are exclusively available on-site during the event . They will not be offered online.
How to choose the size of clothes?
Our t-shirts are unisex :
- Men : take your usual size.
- Women : take one size smaller.
If in doubt, check our size guide on the product page.
Can I change size after ordering?
No, sizes cannot be changed after your order has been validated. Please check your choice carefully before finalizing the purchase.
How do I cancel my order?
Pre-orders can only be cancelled before production starts, scheduled for March 10, 2025. For any inquiries, please contact us before March 7, 2025.
Information problem
What to do in case of a problem or order error?
I didn't receive a confirmation email. What should I do?
- Check your spam folder or other email boxes.
- Make sure the email address linked to your payment method (Apple Pay/Google Pay) is correct.
- If you still can't find the email, contact our customer support.
What should I do if I have a problem with my order?
For any questions or problems, contact our support via the chat at the bottom right of your screen or the contact form .
Customer Support
All the ways to contact us easily.
How to contact customer support?
You can reach us via online chat , accessible on the store.
Event and participation
Products available on site and practical information.
Can I buy products directly on site?
Yes, some products are only available on site during the event. A great reason to come see us and support Médecins du Monde live!

February 27
Let's go for Speedons 2025!
The store opens on Thursday evening, February 27 , for the launch of the event. For 3 days only , find exclusive products , online and on site, and support Médecins du Monde .

March 2
Last chance to order!
The Speedons 2025 store closes on Sunday March 2nd at the end of the marathons.
Support Médecins du Monde and order your favorite products before it's too late!

March 10
On the way to manufacturing!
T-shirt manufacturing will begin on March 10, 2025 .
Thank you for your support!

March 17
Start of shipments
Your orders will begin shipping on March 17th. Once shipped, you will receive a confirmation email with a tracking link.